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Food and Beverage Resume
GREGORY L. PITTMAN 837 West 3rd StreetRanlo, North Carolina 28054Phone (704) 000-0000GPittman@email.com
OPERATIONS MANAGER - FOOD & BEVERAGE (F&B)Dynamic F&B Professional with 15 years experience in managing the daily operations of the fast-paced F&B environment in the hotel, restaurant, and entertainment industries. Effective motivator, trainer and mentor. Dedicated to quality results through continuous improvement.
Experienced in:
Operations Management Management experience includes planning, budgeting, staffing, scheduling, procurement, and menu planning/pricing. "Hands-on" management style. RESULT: Contributed to revenue/profit growth of $2 million.
Customer Service Managed key customer accounts. Coordinated the planning, development and delivery of customized service programs. RESULT: Awarded the 1994 "Gold Star Of Culinary Greatness" for outstanding customer service and management skills.
Team Management & Training Directed staffs of up to 75 employees responsible for food preparation and service delivery. Planned and coordinated employee training. Designed incentives and other motivational programs. RESULT: Strengthened customer retention rates by 63 percent.
Purchasing & Inventory Management Planned, budgeted and managed all purchasing, inventory planning and stock replenishment programs. Selected vendors, negotiate terms, and implemented vendor quality standards. RESULT: Maintained costs at 10 percent under budgeted projections.
PROFESSIONAL EXPERIENCE Manager, BFO Corporation, Management Services (2001 - 2006) Managed a $900,000 annual contract providing cafeteria and vending services for 2560 employees at BFO World Headquarters.Improved menu selection by adding foreign dishes and rotating choices. Introduced a level of professional expertise, which has gone unmatched in the culinary world.
Head Chef, Park Aura Hotel (1996 to 2001)
Supervised a staff of 55 preparing dishes for special events and banquet affairs. Managed an average of 40 events per month, which included the prestigious "Senator's Charity Ball", a benefit from which Senators raise money for the underprivileged.
Assistant Manager, Cherokee Casino (1991 to 1996)
Managed food services staff and directed the operations of preparing dining solutions for more than 3200 clients on a daily basis.
EDUCATION B.S. Culinary Management, Culinary Institute of America (1991)
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